The DIGITAL BAROMETER OF THE FEDERAL GOVERNMENT

A summary of the level of digitisation of our services and their use

Digital use

CITIZEN USE INDEX

Sep/Oct 2017
218.92
Nov/Dec 2014100 See Evolution

COMPANY USE INDEX

Sep/Oct 2017
169.7
Nov/Dec 2014100 See Evolution

GOVERNMENT USE INDEX

Sep/Oct 2017
137.33
Nov/Dec 2014100 See Evolution

eHEALTH USE INDEX

Sep/Oct 2017
146.49
Nov/Dec 2014100 See Evolution

Digital Savings

EVOLUTION OF CUMULATIVE ANNUAL COST REDUCTION PER TARGET GROUP

The following eGovernment applications were surveyed for the calculation of the administrative cost savings for citizens: Electronic unemployment card, Police-On-Web, eBirth, Electronic Service Cheques, Tax-On-Web, My File and MyRent.

The following eGovernment applications were surveyed for the calculation of the administrative cost savings for companies: BIZTAX, Vierde weg, e-Depot, e-Griffie, Digichambers & MyRentPro.

For more information: http://www.vereenvoudiging.be

Annual saving per service

Digital Openness

Open Data Barometer

READINESS 2015 2016 2017
SCORE 34% 48% 66%
POINTS (out of total 1500) 422 640 990
RANKING 23 23 22
Download the report for Belgium (.PDF 929Ko)

Mobile –ID
Mobile identification is making its entrance on the Belgian market.

Identification today

mobile

To gain access to online government applications, citizens now have a range of reliable identification technologies - digital keys - available to them through CSAM (the gateway to the various government administrations) engineered and hosted by the FPS Policy & Support (BOSA).

As a citizen, you can login to the various online applications of government administrations using a variety of digital keys such as the electronic identity card or a derived digital key such as a token, a time-based one-time password (TOTP), an SMS (text message) one-time password or the eID unconnected solution.

To activate these derived digital keys, in all cases an initial identification of the electronic identity card by card reader is required . Via these digital keys, citizens can also login via a smartphone. However, this is fairly complicated and not very user-friendly.

Tomorrow’s mobile identification

Which is why we are now offering users mobile identification technology that swiftly and easily allows them to log into online government applications using their smartphone or tablet. This does not require a derived digital key, which greatly simplifies the entire process.

Offering mobile identification technology is an essential lever to put in place a digital and connected public administration and one that ranks high on the list of priorities of the “Digital Belgium” plan put forward by Minister De Croo.

To enable mobile identification, the FPS P&S has worked up the Royal Decree of 22 October 2017. The RD sets out the rules governing the recognition of private electronic identification services, and mobile services in particular. Working with private partners allows the government to keep costs under control and to foster innovation. These external identification services, which are developed and operated by private sector companies, are to be added to the CSAM platform devised by the FPS P&S and come in complement to the set of digital keys that already exists.

The Royal Decree outlines out the recognition criteria as well as the procedure and the rights and obligations involved in recognition.

The recognition of these private services delivers added value for citizens in that it they enable them to use the same identification service as the one they are using to log into private applications, such as their online bank account, online shops, etc.

Courtesy of these mobile identification apps, all Belgians are now able to unambiguously provide proof of their identity online (I am who I say I am), whether transacting payment at a web shop or completing/sending in government forms.

Today, a number of online identification applications engineered by private players are already available on the market. Other private businesses are working hard developing their apps.

All parties who wish to have a private electronic identification service recognised and licensed are to submit an application for recognition. Further details on this matter are available from https://bosa.belgium.be/en/news/royal-decree-of-22-october-2017. The first private electronic identification service is expected to be recognised shortly. We will keep you posted on this website.

Useful links